Frequently asked questions
On "My account" page, you will be able to access all of your orders filtered by date. Click on the latest order, or whichever order you want to track using the order's ID, to view its details and track the shipping process.
If your order has not been shipped out yet, you will be able to cancel it. You will need to contact our London office to inform us that you wish to cancel your order and we will take care of the rest! You can check out whether your order has been shipped out or not through our order-track service.
As long as you are still in the 14-day return period, you will be able to return your order. Go to "My account" page, view your orders, click on the details of the order that you want to return, then click "return order".
Returning your order within 14 days from your order date guarantees that you will receive a full refund. After we receive all the items of the returned the order, refunds are made back to the original payment method:
- If you paid using PayPal, the refunds will show immediately on your account.
- If you paid using bank account, the refunds usually will take 3-5 business days to show in your bank statement.
- If you paid using PayPal, the refunds will show immediately on your account.
- If you paid using bank account, the refunds usually will take 3-5 business days to show in your bank statement.
QwikFone has a same-day dispatch for all orders that are placed during our business hours. We also have a late-shipping option available for £15 that will guarantee you a same-day dispatch in case you're placing your order after hours. Please check our "Shipping Ploicy" page for exact hours and other details.
All of QwikFone products has a warranty that enables our specialists to repair defective items for free. If the device cannot be repaired, we replace it for free as well. This warranty will be considered voided if the device or spare part has been accidentally damaged by the user. The warranty will also be voided if party other than QwikFone opens the device and/or repairs it.
In addition to shipping out orders that were placed by 3:00PM, QwikFone offers a range of late shipping options. If you are placing your order before 5:30PM, choose "late shipping" on the check out page to get your order shipped out on the same day.
After placing your order, the website will take you to the checkout page where you will be able to select your shipping method. Once you have selected your shipping option, the shipping cost will appear in the "subtotal" section of the page.
Once your order is place, you will not be able to change the delivery address. As for delivery date, you can change it by contacting our London office as long as your order hasn't been shipped out yet.
If your order has been shipped out, however, you won't be able to change the delivery date.
If your order has been shipped out, however, you won't be able to change the delivery date.
QwikFone's phone number and email are listed on the "Contact us" page". You can also chat with our team via the "chat box" on the website's lower-right corner. This feature is especially helpful for getting immediate answers.
Refurbished mobile phones are either new phones that have been purchased and returned by the user for having a software error or a hardware defect, or pre-owned and used devices that have been tested and refurbished to look and work as good as new.
QwikFone experts repair and renew these mobile phones using OEM parts to restore their new states and sell them as refurbished pristine mobiles.
QwikFone experts repair and renew these mobile phones using OEM parts to restore their new states and sell them as refurbished pristine mobiles.
Refurbished phones come in different conditions. The best and most reliable condition is pristine as it means "almost new" or " like new". This means that cosmetic-wise, the phone would have minimum to no wears & tears and performance-wise, the phone will work just like a new phone.
Refurbished phones are graded depending on their conditions and the quality of the refurbishment procedure. The different grades have different prices. Mainly there are 3 grades or categories for refurbished phones:
Grade A:
This is an equivalent of the pristine condition. It means that the mobile phone is at its best condition and you should expect to look and work like new
Grade B:
Refurbished grade-B mobile phones are slightly used and will probably have obvious scratches on the phones body and screen. However, they will still have a good performance
Grade C:
This grade is for heavily used and, possibly, damaged phones. Basically, Grade-C mobiles range from having a severe crack through the screen to not-working at all.
Grade A:
This is an equivalent of the pristine condition. It means that the mobile phone is at its best condition and you should expect to look and work like new
Grade B:
Refurbished grade-B mobile phones are slightly used and will probably have obvious scratches on the phones body and screen. However, they will still have a good performance
Grade C:
This grade is for heavily used and, possibly, damaged phones. Basically, Grade-C mobiles range from having a severe crack through the screen to not-working at all.
Depending on your refurbished phone's brand and design, the accessory set will change. Mainly, you will get the charger, the USB cable, and the SIM ejection tool. If the phone has a 3.5mm earphone cable, then you'll get a pair of earphones.
QwikFone return policy enables you to return your order and receive a full refund within 14 days providing that the refurbished phone and its accessories are all included in the return and not damaged. If any item is missing or damaged, we won't accept your return request.
According to QwikFone's warranty for refurbished mobile phones, you can send us your phone for free repairs if you come across any issue while using it. Our repair specialists will examine the device and if the problem cannot be solved, we will offer you to replace the device for free.
This warranty policy applies only to refurbishment and manufacturing defects. So, we won't replace phones that have been subjected to damages like water damage or any other accidental damage.
Also, please note that the condition of the replacement depends on the condition of the device you are returning. So, if the exterior of the phone had any marks or dents that take it out of the pristine/Grade A category, we will only be able to replace it with a device in the same current condition, not pristine, and of the same current Grade whether it is in Grade B or C.
This warranty policy applies only to refurbishment and manufacturing defects. So, we won't replace phones that have been subjected to damages like water damage or any other accidental damage.
Also, please note that the condition of the replacement depends on the condition of the device you are returning. So, if the exterior of the phone had any marks or dents that take it out of the pristine/Grade A category, we will only be able to replace it with a device in the same current condition, not pristine, and of the same current Grade whether it is in Grade B or C.
Since the accessories are included in our 1-year warranty for refurbished phones, we will replace any defective chargers, cables, or earphones for free during that period as long as the defect is caused by a manufacturing error, not accidental damage. However, if the accessories are damaged due to an accident, the warranty is considered void and the items can no longer be replaced for free.
Once you place your order with QwikFone for any of our refurbished phones, you will get a free shipping option no matter how much your order is. You will be able to check out the different shipping option, including the free one, on the checkout page.
QwikFone repair specialists will always have your back.
If your phone is in the warranty period, you can send it for a free repair service.
If the warranty period has ended, we will still provide the same excellent repair service for your device for a reasonable fee.
If the problem is caused by a user accident like dropping the phone in water or cracking the screen, whether the crack is internal or external. In this case the warranty is voided and the device will not be eligible for free repairs.
If your phone is in the warranty period, you can send it for a free repair service.
If the warranty period has ended, we will still provide the same excellent repair service for your device for a reasonable fee.
If the problem is caused by a user accident like dropping the phone in water or cracking the screen, whether the crack is internal or external. In this case the warranty is voided and the device will not be eligible for free repairs.
Since we accept payments via PayPal, you can use PayPal credit which enables you to spread the payment over several months. Since the installments payment plan is available only via PayPal credit, using this plan will depend on PayPal's approval of the your account.
QwikFone also accept payments via debit & credit card. However, in this case, your order won't be eligible for monthly payments.
QwikFone also accept payments via debit & credit card. However, in this case, your order won't be eligible for monthly payments.
OEM part are spare parts that have been manufactured by the same original manufacturer of the smartphone. Using these parts in mobile repairs makes the final result seamless and returns the mobile to its original state after the repair.
Just like the difference between a brand-new phone and a refurbished phone. Both OEM and refurbished OEM spare parts are manufactured by the same original manufacturer of the phone. When an OEM part has a defect or a technical problem, our repair experts fix the problem without affecting the original state or functionality of the part. Relisting a repaired OEM part as refurbished give the customers the opportunity to get the original part at a lower price point.
Refurbished OEM screens mainly get the top glass layer changed without any changes to the actual LCD components or functionality. The refurbishment process is followed by an extensive testing procedure to ensure that the original performance of the part remained the same before listing the part as OEM refurb.
Apart from battery replacements and accessories which have a 12-month warranty period, QwikFone's mobile parts and replacements have a lifetime warranty. While using a phone part from QwikFone, we will replace it whenever it stops working or starts to malfunction. This is of course if the part wasn't damaged due to faulty use or negligence as this warranty only covers manufacturing defects.
All of QwikFone's mobile spare parts, OEM and otherwise, are offered at wholesale prices. So, there is no minimum limit for your order to have the cheapest prices.
Since QwikFone warranty is valid for the lifetime of the part, you don't have to return an entire order if an item in it is defective. You can use the warranty to replace the defective part only.
We do not repair faulty or defective accessories such as chargers, power banks, headphones, and so on. However, we replace the defective or faulty accessory item for free with a new one as long as the accessories are still in the 12-month warranty period.
No problem, you can specify the items you wish to return and QwikFone will issue a refund with their value once we receive the returned items.
Unfortunately, shipping costs are not refunded. QwikFone's return policy ensures that the full value of your order excluding shipping will be refunded, however.
Absolutely! Our growing collection of mobile repair tools will help you become the repair specialist and pro that you aspire to be!
Depending on your request upon returning the item, if you return the part for replacement, we issue a "like for like replacement" which ensures that you receive another part in the same condition and specs as the one you are returning.
If you request a refund for your return, we issue a refund to your payment method whether it is bank credit or PayPal refund. The refund amount will be the price of the part upon returning it, not the purchase price.
If you request a refund for your return, we issue a refund to your payment method whether it is bank credit or PayPal refund. The refund amount will be the price of the part upon returning it, not the purchase price.
Depending on the device that is being repaired and what type of repair it requires, the warranty period ranges from one month to a lifetime. During the warranty period, if the device starts to malfunction, you can bring it to us and our repair professionals will take care of it.
Yes! all of our repair services for smartphones and tablets have a lifetime warranty, except for battery repairs which have a 12-month warranty period.
Go to QwikFone repair website homepage where you will find the form you need to submit an online repair request. Fill the form with the necessary information and choose the method you prefer to send us your phone!
QwikFone repair specialists provide repairs to any phone brand and model. If you can't find your phone's model in the list, choose "My device is not listed" in the "model" list, describe your device's brand and model in the text box, and our professionals will contact you right away.
Absolutely! You can choose to visit us in our London location and drop off your device by yourself after booking a repair online.
Yes. QwikFone offers a same-day repair service.
Depending on your device and the repaired part, the warranty period differs.
- Mobile parts repairs: lifetime warranty.
- Mobile battery repairs: 12-month warranty.
- Computer repairs: 3-month warranty.
- Software repairs: 1-month warranty.
- Please check out our warranty policy page for more details.
We can repair it, of course, but, you have to keep in mind that having any other specialist repairing the device, will void the manufacturer warranty. This is why we recommend that you benefit from this warranty first while it lasts.
Yes. You can find the repair tools you need to repair your mobile of even start repairing professionally on our Trade website right here.